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Idaho SLA Portal Help Center

Welcome to the Idaho SLA Portal Support Page

If you are looking for job aids or how-to type information, you can search the knowledge base via the Magnifying Glass icon at the top of the page.
If you need to submit a support request, please use one of the links below.

  1. Idaho SLA Portal Help Center
  2. Idaho Support

Account Association Request

Provide the information requested below to associate an existing broker portal user account with a broker.

Required fields are marked with an asterisk*

Enter the username (email address) of the user who needs access to the broker account. Please only enter one username per request.

Enter the NPN for the broker the user needs access to. If there are multiple brokers, list all NPNs

If the broker has multiple accounts (uncommon) enter the nickname for the specific account

If the user is to only be given limited permissions, please list those here. If nothing is listed, the user will be granted all access permissions.

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